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Visitor Services & Sales Associate

  • Deadline:

Position: Visitor Services & Sales Associate
Reports to: Director of Visitor Services, Visitor Services Assistant Manager and Mercantile Assistant Manager
Location: MOHAI, at Lake Union Park’s historic Armory building
Classification: Non-Exempt; Part-time (regularly scheduled 15-25 hours per week); Hourly
Schedule: Must be available flexible hours, including days, evenings, and weekends
Rate of Pay: $17/hour

•Work at the Admissions Desk, in the Museum Store, Exhibit Galleries and where needed in the museum.
•Handle phone calls, respond to questions and receive museum visitors and administrative guests.
•Perform cashier duties for admissions, membership sales and retail merchandise.
•Contribute to outstanding customer service by maintaining friendly and courteous interactions with members, visitors and staff.
•Ensure that all interactions are culturally responsive, respectful, and based on a foundation of MOHAI’s commitment to inclusion, diversity, equity, and accessibility.
•Keep work areas, Admissions Desk, Museum Store and assigned Exhibit Galleries organized and tidy for visitor safety and enjoyment.
•Monitor galleries, answer questions for visitors, help to maintain the appearance of the galleries, which includes inspecting the art and/or exhibit objects, labels, and furnishings for signs of damage or theft.
•Assist with introducing groups of students/adults to the museum and support Security in monitoring visitor behavior in the galleries.

•Previous cashiering experience in customer service, retail, concierge or hospitality.
•Work effectively in a high-volume, high-energy environment.
•Must work well with members, visitors and staff, be dependable, punctual, friendly and authoritative, with the ability to communicate comfortably and clearly in written and oral formats.
•Able to monitor galleries, maintain security standards and remain calm under pressure.
•Enjoy sharing information, managing data and organizing merchandise

More Information: mohai.org