Wing Luke Museum
Temporary Museum Services Lead
- Deadline:
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Eligibility: Qualifications: • Experience in cashiering, customer service, retail, concierge, hospitality, or equivalent preferred. • Exceptional skills for helping and assisting others and genuine care in working with the public. • Works well both independently and in a team setting with professional authority, strong verbal communication, and public speaking skills. See website for job posting and full list of responsibilities & qualifications.
Position Summary:
The Museum Services Lead cultivates museum ambassadors and community as well as creates educational experiences by facilitating visitors’ experiences, promoting museum ambassadorship and stewardship, processing admission and merchandise purchases, informing guests about membership, exhibit, tour and program opportunities, answering questions and connecting calls, and ensuring the museum’s mission is embedded in all facets of their work. This department is comprised of four (4) earned revenue areas including Admissions, Marketplace retail, private event venue program, and museum membership program. The Museum Services Lead directly reports to the Director of Museum Services and indirectly reports to the Marketplace Assistant Manager.
Key Responsibilities:
• Create an open, conversational atmosphere for immersing visitors in the uniquely-American stories, dynamic cultures, diverse histories and art of Asian American, Native-Hawaiian, and Pacific Islander (AANHPI) communities.
• Perform responsibilities of customer service: sincere greetings, positive manners and attitude, remain clear, concise, sincere, and informative as well as problem solving alongside upkeep the lobby and gallery areas.
• Promote and acquire museum visitor retention & relationships (via upsell of) membership sales, procuring new, renewed, and upgraded memberships.
More Information: www.wingluke.org