Seattle Art Musuem
Associate Director of Hospitality & Visitor Experience
- Deadline:
- Budget: $109,000 a year
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Eligibility: Bachelor's degree in business, hospitality, museum studies, arts administration, nonprofit management, or a related field; or an equivalent combination of education and experience Minimum of six years of progressive leadership experience in visitor experience, hospitality, customer service, operations, or a related field, including experience leading managers, supervisors, or other people leaders ETC
The Associate Director of Hospitality & Visitor Experience serves as the operational leader of the Visitor Experience department, partnering with the Senior Director to translate departmental strategy into coordinated action while cultivating a culture of exceptional hospitality across all visitor-facing operations. This position oversees the Frontline Operations Manager and Manager of Volunteer Programs while providing leadership and guidance to the broader Visitor Experience frontline leadership team, including Frontline Supervisors.
As the Senior Director’s primary partner in departmental operations, the Associate Director serves as the department’s operational integrator – aligning people, processes, and priorities across Visitor Experience to build organizational capacity and ensure consistent, welcoming, and hospitality-driven visitor experiences across all SAM locations.
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